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Solution
IT Service Management Optimization
IT leaders at global enterprises using ServiceNow often lack a real-time, quantified view of their P1 incident backlog — relying instead on manual checks that reveal problems only after SLA clocks have already run too long. AANCER addresses this by querying ServiceNow directly for all active Priority 1 incidents and passing the results through an AANCER scoring engine that calculates a composite backlog-pressure…
Optional egress (declared)
- Version
- 1.0.0
- Category
- IT
- by
- Evntx FZCO
- License
- proprietary
- Requires
- servicenow
Egress
| Requires | Host | ||
|---|---|---|---|
| piece.connector | your-configured-connector-hosts | https | Only the business systems you connect (servicenow) |